Question 1

What are the payment methods?

Accepted Answer

We accept multiple secure payment methods including PayPal and WISE for international transactions. PayPal offers buyer protection and accepts all major credit cards. WISE (formerly TransferWise) provides competitive exchange rates for bank transfers. For orders over $5,000, we recommend WISE to minimize transaction fees. Payment instructions will be provided in your invoice after order confirmation.

Question 2

If I tell you what I want, will you find it for me?

Accepted Answer

Yes, please feel free to contact us if you have any items you would like to purchase. We will check the inventory status.

Question 3

Please tell me about customs duties.

Accepted Answer

The buyer is responsible for paying customs duties. We will notify you of the customs duty rate by email.

Question 4

How do you handle high-value orders exceeding $50,000?

Accepted Answer

High-value orders receive enhanced security protocols including video documentation of packaging, dual-signature delivery requirements, and full transit insurance. We also offer split shipments to minimize risk. Our largest single order to date was $127,000 (shipped to a European distributor in 2023).

Question 5

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on sealed products in original condition. Returns are accepted for: (1) Product authenticity concerns - full refund plus return shipping both ways, (2) Significant damage not reported during delivery - full refund or replacement, (3) Wrong product shipped due to our error - full refund plus correct product shipped free. We do not accept returns for market value decreases after purchase or buyer's remorse, as all wholesale sales are final. To initiate a return, email us with photo evidence within 48 hours of delivery. Return authorization is issued within 24 hours, products must be returned in original condition, and refunds are processed within 5 business days of receipt.

Question 6

Do you work with small online sellers or only established shops?

Accepted Answer

We work with all business sizes from individual eBay sellers ($500 orders) to major distributors ($100,000+ orders). Growth starts somewhere—we support businesses at every stage.

Question 7

How do you stay updated on market trends?

Accepted Answer

Our team monitors auction results for Japanese trading card game products, analyzes sales data, and maintains relationships with major retailers. We also obtain information on production lot sizes from key companies to aid in market forecasting. This information is shared daily with our partner companies.

Question 8

How quickly can I receive my order?

Accepted Answer

Delivery times vary by destination. For the United States and Canada, typical delivery is 2-5 business days via DHL Express. For Europe and Australia, delivery takes 3-7 business days. Middle East deliveries typically arrive within 4-6 business days. We dispatch most orders within 24 hours of payment confirmation. Express shipping options are available for urgent orders. You will receive a tracking number immediately after dispatch.

Question 9

What's the minimum order value?

Accepted Answer

We have no minimum order value for first-time customers. Most clients start with $300-800 to test our service quality and product authenticity. However, for optimal shipping economics, we recommend orders of $500 or more to offset international freight costs. Volume discounts are available for orders over $2,500, and our wholesale pricing becomes increasingly competitive with larger order quantities.

Question 10

Are your products 100% authentic?

Accepted Answer

Yes, we guarantee 100% authenticity. All our products are sourced directly from authorized distributors in Japan. We have over 10 years of experience in the Japanese TCG market with zero counterfeit incidents in our history. Every sealed product comes with factory-original packaging and shrink wrap. For PSA and BGS graded cards, our dedicated authentication specialist inspects each card individually to ensure authenticity and grade accuracy before shipping to customers.

Contact us